Narain Opticians (“Company,” “we,” “our,” “us”) understands that your privacy is important. Since 1952, we have been serving generations with quality eyewear and professional care, and as we launch our online store, we are committed to protecting your data with the same trust and transparency we’ve built offline.
By using our website narainopticians.com registering with us, or shopping online, you agree to this Privacy & Security Policy and consent to the collection, use, processing, storage, and transfer of your personal information as described below and permitted under applicable Indian laws.
1. Information We Collect
a) Information You Provide
-
Name, contact number, email address, date of birth, gender, shipping and billing address.
-
Prescription details (if shared for customized eyewear).
-
Login credentials if you create an account on our website.
-
Messages or gift notes added while placing orders.
(We do not store your credit/debit card or net-banking details on our servers. All payments are processed securely through third-party gateways.)
b) Images & Measurements
If you use any virtual try-on or face scan feature (when available), we may collect:
-
Facial images or scans to measure pupillary distance, face width, and fit.
-
These details are not shared with third parties and are used only to improve your shopping experience.
c) Automatic Data
When you browse our website, we may collect:
-
Device details (model, OS, browser type).
-
IP address, location (approximate), and browsing behavior through cookies.
-
Interaction data (pages visited, time spent, clicks).
2. How We Use Your Information
We use your data to:
-
Fulfill and deliver your orders.
-
Personalize product recommendations and improve your shopping experience.
-
Communicate updates about orders, accounts, and promotional offers (if you opt in).
-
Comply with legal and regulatory obligations.
-
Improve website functionality and security.
3. Sharing of Information
We never sell or rent your data. However, we may share it with:
-
Payment gateways, delivery partners, and service providers who assist in processing your order.
-
Legal authorities, if required by law.
When sharing data, we ensure partners follow similar standards of data protection.
4. Data Security
We use secure server infrastructure, SSL encryption, and limited access controls to protect your data. While no online system is 100% secure, we regularly update our practices to safeguard against unauthorized access or misuse.
5. Retention of Data
We retain your data only as long as necessary to:
-
Provide services and fulfill orders.
-
Comply with legal requirements.
-
Improve user experience.
Facial images or measurements (if collected) are stored only for as long as you use the service or as required by law.
6. Your Rights
You can:
-
Access or update your personal information.
-
Request deletion of your data (subject to legal requirements).
-
Withdraw consent for marketing communications.
-
File grievances with us or approach the Data Protection Board of India if unresolved.
7. Your Responsibilities
When providing information, you agree to:
-
Provide authentic and accurate details.
-
Not impersonate another person.
-
Not register false or frivolous grievances.
8. Cookies & Tracking
We use cookies to:
-
Keep you logged in.
-
Save preferences (like wishlist items).
-
Analyze website performance.
You can disable cookies in your browser, but some features may not function properly.
9. Children & Persons with Disability
Our services are intended for adults (18+). If you are under 18 or a person with disability, you may use our website only under the supervision of a parent/guardian who provides verifiable consent.
10. Changes to This Policy
We may update this policy from time to time. Continued use of our website implies your acceptance of changes.
11. Contact & Grievance Officer
For queries, grievances, or to exercise your privacy rights, contact:
Narain Opticians
Email: narainopticians@gmail.com
Phone: +917905256652
Address: 11 Arya Market Govind Nagar Kanpur
